If your machine arrived damaged or you have received the wrong product, please contact us. They are only eligible for warranty service. The Dyson outlet's refurbished machines and Final Sale items (including Dyson Airwrap first generation) are final sale and are not eligible for returns. Dyson Direct will pay for return shipping.

If purchased in a Dyson Demo Store or Service Center location, a return must be made within 14 days from the purchase date. Dyson Zone has a 14 day refund policy from the shipped delivery date. *This policy excludes wearable devices such as Dyson Zone. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. If you’d like to return a Dyson machine* for a full refund, you need to return the machine within 30 days from the delivery date.